Kassab Jewelers Testimonials
FeaturedA big thank you Penny, for your patience and professionalism. We connected during a time of my loss. I had a theft. I was devastated. Surprisingly, I also found that I had a less than positive experience in dealing with my insurance company. Penny took the time to do the best job possible. She even went to bat and dealt with the insurance company head on, resulting in a much more positive result. I can not recommend enough, working with her. She will take care of you!. '
By: Gail Halladay
FeaturedMichael at the Washington Square location was so helpful throughout this whole process. I came in with a design I wanted custom made for my girlfriend and Michael stepped up big time to get it fabricated and helped me select the perfect diamond. My girlfriend absolutely loved her ring!
By: Cameron Butler
FeaturedWhere do I even begin on how much I enjoyed my experience when we purchased my wedding set?! I had no idea that my husband did this is all in secret with the help of your wonderful Associate Sandy Ponder! Her attention to detail and what my husband was looking for, was simply astonishing! He merely told her my likes and dislikes and she went to work right away on suggesting the most beautiful engagement ring!! When he surprised me with my ring I was brought to tears!! When it was time to pick my wedding band, I didn't hesitate in contacting Sandy right away! She asked "what do you have in mind, I would LOVE to help!" My reply "I don't even want to look, I want you to be the one that picks out my ring, I have no doubt in my mind, it will be fantastic!!" I can't say enough great things about her ability to go the extra mile for her customers, her deep commitment to finding me the perfect ring!! Thank you Sandy for everything you did for us!!
By: Dianne Zeller
At: Lake Oswego
FeaturedPenny was an absolute delight to work with. She listened to what I wanted and showed me rings that fit my taste and descriptions. She was patient and helped me to narrow down to the perfect ring. I appreciated how much time she spent with us and how she made me feel like I was her priority. I have found a jeweler I will come back to again and again.
By: Dee Ann
FeaturedI recently renewed some heirloom pieces of jewelry that had been given to me into new beautiful pieces. I have been a customer of Kassab since 2011. I have never had a problem with any of my jewelry. I also take my jewelry in and have it cleaned and checked a few times a year. Excellent quality, reliable, and fantastic customer service.
FeaturedAfter 25 years together, my husband took me to Kassab to have my wedding ring transformed into the most beautiful ring ever. Kevin (the manager) was so wonderful to work with. This is the second time Kassab has custom designed something for me and they are so attention to detail. Thank you again Kevin.
By: Marla Toma
FeaturedWe had an incredible experience! Thank you!
FeaturedI am thrilled with my diamond! And Vira and Kassab made it happen. I told Vira what I was looking for, and in one visit, she had found the perfect diamond for me. Sparkly and beautiful! After wasting time at other jewelers who only showed me less diamond for more cost, Vira got it right with the first diamond she showed me. She found the best and most sparkling diamond at my price—something I could not have done without her expertise. And her delightful personality made the occasion even more wonderful. From now on, I will never go to anyone else.
By: Dona and Joe Thornton
FeaturedPenny is the best! I walked in to the Portland store having no clue what to look for, and I walked out feeling confident about the engagement ring that I chose to propose with. There's no representative or store that I would recommend besides Penny at Kassab!
By: Adam French
FeaturedI want to recognize Penny for all her hard work helping me get my engagement ring fixed. My husband bought my ring 8 years ago (not at Kassab), and when one of the stones fell out and was lost, my insurance, State Farm, recommended Kassab for doing the repair. Penny (who works in the downtown location) did an amazing job, she did not jut replace the stone, but had the jeweler look at the Natalie K setting and realized that several prongs had worn down, and I would likely lose another stone if I just replaced the one that was lost and did not address the rest of the setting. She took care of everything, from sending in the ring to Natalie K to have them create a whole new setting for me, to having her jewelers re-set my stones, and re-attach my wedding bands. They even had an official appraisal done for me. I cannot say enough about all the hard work and follow up that Penny did. She truly made sure EVERYTHING was taken care of, she didn't just do the quick fix. I would come back in a second to Kassab, they have amazing customer service, and really do what is best for the client, I am so happy that State Farm recommended them, I will be a customer for life!
By: Katie Henle
FeaturedI went to the Kassab location in Lake Oswego to get an appraisal on a piece I had ordered through an online designer (no relationship to Kassab). The appraisal proved that I had been taken advantage of which left me without an engagement ring two weeks prior to the proposal that was supposed to take place on our upcoming vacation. I was devastated to be in this predicament and overwhelmed to search for another ring. Phillip initiated a search and has gone above and beyond to help me obtain another ring to give my partner within a short two week timeline. The personable service I have received from the team at Lake Oswego has been so compassionate and genuine that I feel like I walked in as a random customer but am leaving as a friend. I am forever grateful for their service and will be a lifelong customer. Special thanks for taking such good care of me!
By: Molly McCulloch
At: Lake Oswego
FeaturedJohn Chhim was absolutely lovely to work with! He was patient and easy to understand as he explained all my fiance and I needed to know as we looked for the perfect sapphire solitaire engagement ring. He special ordered in a range of sapphires that were all within our budget and helped us to select the right one for my ring, which was not the most expensive of the options. It was so refreshing to not feel pressured to select the most expensive stone. Thanks so much!
By: Shawna Roberts
FeaturedMy fiancee and I were very happy with the service we received fro m Kasaab Jewelers. Michael Milner helped us with a custom made ring and it turned out beautifully and we were extremely pleased. Michael was very knowledgeable and professional and we would highly recommend Kassab Jewelers . Kassab Jewelers is where we will go for any future jewelry needs.
By: Debra Edmondson
FeaturedAfter visiting several other jewelers, my fiancée and I decided to visit Kassab Jewelers. We ended up working with the wonderful Penny. She was welcoming, extremely helpful, and quite patient with the demands we placed on her. She also took the time to educate us with regards to the quality of the diamonds. She also physically showed us several diamonds to help us understand the difference in quality between different diamonds. We really appreciate the effort she went to make us more well informed consumers. Although we purchased our diamond from another store (unfortunately, we already had store credit with that place), Penny took the time to obtain several diamonds for us to look at. Despite this, she was able to help us find the perfect Tacori engagement ring setting for our diamond. In all honesty, they have great deals on both diamonds and rings. We definitely regret not purchasing our diamond from Kassab Jewelers but we will definitely do so in the future.
By: Kent Nakata
FeaturedWoohoo! As good as it gets! Sandra and Michael in the Washington Square store were absolutely wonderful in helping my son find the perfect engagement ring for his girlfriend. He looked for more than three months until the two very knowledgeable sales people stepped in. What a great experience working with both of them.. It was painless and so exciting to finally be happy this custom made setting. I have done business with them before and of course they will always be my jewelry store favorite. THANK YOU SO MUCH. Jenna broke down and cried. It was wonderful.
By: Sheryl Retallick
FeaturedFinding the perfect engagement ring can be challenging. An engagement ring is probably the most significant jewelry purchase that you're going to make. It represents the bond that you and your fiancee share to everyone who sees it. When you have an excellent jeweler, he/she will make the process memorable and pleasant. It was a very long process for us to find the perfect engagement ring. Thanks to John Chhim from Kassab Jeweler so much for the wonderful customer service. We are so appreciative of all your hard work in helping us get the perfect engagement ring .His patience and attentiveness to our concerns, and requests, was remarkable. I value the advice and knowledge he has. He reminded us "remember, she will be wearing this ring for the rest of her life, every day. You, and she, want to make sure that the style of the ring fits her personal style and is reflective of your tastes." I can't thank him enough for all his help. In fact John has been our recommendation to anyone in pursuit of rings-while also assuring them of great service.
By: Kim Hoang
FeaturedKassab exceeded all of my expectations by a mile and I can be a demanding and picky individual so that really does say a lot. They patiently helped me pick out a ring. We had multiple sessions over the course of several weeks because I was looking for something special and unique but didn't know exactly what. First they ordered a few settings that I was interested in through a designer and when I saw them in person I ended up not liking them. Eventually we went through everything they had in stock and I was finally able to narrow it down to a top 2 and eventually a top 1 choice. My top choice was originally way out of my price range but we worked together and found a way to make it happen by looking at different stones, they flexed on their price more than they probably should have, and I flexed on my price range more than I should have but the end result was a show stopper of a ring. That ring looks like fire and ice, grabs your eye from every angle and distance, and if that wasn't enough the ring is made of the best materials and feels like a ring that will last a lifetime. My fiance constantly gets complements on her ring and I owe that 100% to Kassab (and specifically to Heather and Pierre). Heather's vast knowledge about rings was almost inconceivable: from ring design to durability and quality to potential repair issues and everything in-between and Pierre (who's also the owner) is a genuine class act who seems to have the strongest desire to give a final product that you;ll be 100% ecstatic about. Here is a little more background but really I could go on and on with lots of praise... They were ultra focused, attentive, patient, filled with idea, suggestions and understanding. They ordered rings and stones for me several times and I never felt pressured to buy anything from them. I entire time I (day after day, week after week) I felt like they just wanted to help me make the most important decision of my life and wanted to be one of the hands that helped me get there. They fully understood what I was going through (without me ever having to explain it), the magnitude of the decision I was about to make and how I needed it to be absolutely perfect. After I finally picked the setting and stone, the setting needed to be custom made and this time to fit a round stone instead of a princess stone we have looked at - and and this normally take 4 weeks. I asked if they could do it in 2 weeks and possibly ship it to me while we were on vacation in Seattle so I could propose there and they found a way to make it happen. They shipped the ring via overnight Saturday deliver to the Front desk of the hotel so that I could have it the exact day that I planned to propose, and the proposal went well. =o) Afterwards my fiance loved the ring, but still want a few things modified (from a personal preferences standpoint) like the height of the ring and she wanted to see if they could add a few more details. We brought the ring in, gave them the specifications and a few days later they had customized it again to her exact specifications. I really can't say enough about them, I could go on and on as I already have. Just so you know they aren't the only place I went to, I pretty much went everywhere and looked at everything online and in person and Kassab just happened to be the best place, with the best people, the best selection, and without a doubt the best service! Other stores just weren't that knowledgable about rings, rings quality, and how they could be modified or customized (the question itself produce blank stares and a long pauses), so all-in-all most places were just more of a cookie cutter/what-you-see is what-you-get type of operation. I am forever grateful to the folks at Kassab Jewelers (especially Heather and Pierre), blessed to have come across them, I would give them a perfect score on every possible category, and really the best compliment I can give them is to say Kassab will be our jeweler from this day forward - there is just no comparison. Thanks,
By: Travis Kurtz
At: Lake Oswego
FeaturedOur relationship with Kassab Jewelers began at their Portland store around the holidays last year. My fiance and I live out of state but travel to Oregon often, and were searching for a specific Northwest-based designer, Sholdt, whose rings I had been admiring online. That's when we met Sandy Ponder, who is genuine, effusively enthusiastic and totally dedicated to her work. Sandy and fellow jeweler Penny shared anecdotes about why they loved the Sholdt line and how they work closely with the family-run company. She invited us down to the Lake Oswego location to see a particular setting we were looking for that they had in-store there. After confirming a couple days later that it was 'the one', Sandy communicated over email with my fiance about all of the next steps of process. She and fellow jeweler Phillip helped him through all of the steps of choosing a beautiful diamond and having the stone set by Sholdt in Seattle. They made everything so easy given that the communication was mostly email based. Sandy even included a congratulations card that he shared with me after he popped the question! She followed up with us over the following months. We emailed Sandy when we were ready to pick out our wedding bands. First, she opened the store early for us at our request given our very narrow window of time on our weekend trip to Oregon. Totally accommodating. Second, she asked my fiance to pick from a series of wedding band photos in a follow-up email so that she could have an array of suitable choices waiting for him, and proactively ordered in the matching Sholdt bands to go with my engagement ring, without us even having to request them. She was so patient and took plenty of time with us during our wedding band appointment and we are looking forward to purchasing our rings from Sandy at Kassab. She has demonstrated the attentiveness, sincerity and love for her profession that let us know that she's our jeweler!
By: James Miller
At: Lake Oswego
FeaturedI had seen the Kassab located in Washington Square before I had actually begun looking for a ring for my fiance', and remember being absolutely AMAZED at the different designers, and incredible selection. I had looked at literally thousands of rings in the past in every place imaginable, and new a bit about what I was looking for. I came upon a designer online, Verragio, that I had never encountered, but LOVED the exquisite look and ironically when I searched for local dealers, there was Kassab!. We special ordered our ring with slight changes and weren't sure how it would look, but we were greatly encouraged by our personal jeweler Diane Armstrong, and when it arrived everyone thought it was absolutely stunning! My bride was happy, and so was I. As well as having changes, it was a rush order and because of time constraints the owner put in a call to rush it in time for the wedding. How often does that happen?? We owe a special thanks to Diane, and everyone else at Kassab who helped with this incredibly important purchase. I couldn't have asked for a more pleasant experience, OR a more experienced team of experts and professionals than those at Kassab. Thanks to all of you for your guidance, help and experience. I'll recommend you to anyone I know in the market for incredible jewelry!!
By: Tim Meister
FeaturedI (we) cannot say enough about how wonderful it was to work with Kassab Jewelers. My fiancé heard of Kassab through a friend who said if he's gonna take the plunge he has to buy the ring from Kassab. So of course when we were ready to look Kassab was the first stop. From the moment we walked in the door we were greeted with a warm smile, a friendly introduction and handshake. Not to mention genuine excitement from the sales staff. It was like we had stumbled upon the Nordstrom of Jewelers! I immediately fell in love with their ring selection (it is the best in Portland hands down!). Since it was our first stop we felt like we had to do our due diligence and make our rounds before committing to anything. Unfortunately for the other Jewelers in town, Kassab set the bar so high no one else came close to the service or selection and attitude that Kassab brought to the table. I am embarrassed to admit this but we went to all three Kassab stores, WA Square, Lake Oswego and Downtown to look at a ring I had fallen in love with on our first visit (I was a little excited), and every location had amazing sales staff. Which made our choice very easy. Once we had decided Kassab was the Jeweler we were going to choose to pick out my engagement ring we went back to the WA Square location where we met the person who took our experience to the next level, Rana Kassab. What a woman! Rana has impeccable taste, you will realize this the moment you meet her. She is beautiful and sophisticated; I was ecstatic that she would be working with Dave to pick out my ring, as I knew her input would help us find the perfect one. She is incredibly knowledgeable, she listens to what you want and need (which is so refreshing), and always makes you feel important. What more could you ask for! While I knew this the first day I met her, it became even more apparent when my fiancé was so proud of his hard work and showed me the email chain between he and Rana to find the perfect diamond. I was blown away, the fact that she was willing to go to that length to find him exactly what he wanted and in every email was so pleasant and upbeat and never once gave up, that is service I'd never experienced in my life. Which is why Rana will not only be our lifetime Jeweler but has become a very special friend!!! As if I wasn't already impressed, Rana then took the time to send me a long email with the names and contact information for the vendors she had researched and selected for her wedding to help me plan my big day! Like I said, what a woman! Words will never be enough to express the gratitude both Dave and I have for Rana's help. She has added more to our engagement experience than she'll ever know. So go see her, she will take great care of you!
By: April Marvin
FeaturedMessage: Dear Kassab Jewelers, I recently visited your store on June 21st, 2012 and was very impressed with your level of customer service and friendliness. Kevin Houstman was exceptional in his knowledge and customer service level. Kevin never made us feel pressured in looking and deciding to buy a sapphire bracelet. He left it up to us to make our own decisions. We really appreciated that as we found that Kassab products really sell themselves. We like the vast selection of uniqueness in your jewelry. We had a very good experience and will be back. Thank you.
By: Tho Huynh
FeaturedMy husband and I had the most wonderful experience selecting a wedding ring at Kassab. Diane was such a blessing to us! She patiently took us through diamonds, as we had no real knowledge of diamonds, nor where to begin. We had looked for many months at other jewelery chains, but the settings and gems all looked the same to us, nothing unique. We had found "the one" ring that would convey to the world that we had found the one person we wanted to grow old with in this life. As we expressed to Diane what were looking for, she listened with full attention. She left for a moment, then brought back one particular ring, and our hearts let with joy!! THAT was THE ONE ring!! She has done it!! We thank Mr. Kassab and Diane for their care, thoughtfulness, and knowledge, of not only beautiful jewelry, but for being a part of our life most precious moments.
By: Leslie Moran
FeaturedThe Rings have been extremely well received. They have exceeded our expectations!! They are handsome and very masculine just as we had wanted/hoped for. Thank you both so very much for making a long awaited dream come true!! We will always have the fondest memories of our ring selection because of both of you sharing your expertise in the selection of stones and placement of them. Even though they were over our budget they are worth every penny for the happiness they have created for us. No other rings we had looked at could ever compare to these two rings. They will always be a signature of our commitment to each other! Many, many thanks again, Sundance LB, Steve and Terry
By: Steve & Terry
FeaturedKassab Jewelers,Thank you so much for helping me to find the perfect engagement ring. Kevin Houstman was so incredibly helpful. He worked so hard to find me a diamond that my fiancée would love and would fit in my budget and specifications. He even surprised me with a diamond that was 0.3 carats larger than I thought I could afford and that was after I had spent countless hours online at all of the major diamond stores. As Kevin told me the first day I walked into the store, give me a chance and I will find you a better diamond than any of the competition. He definitely kept his word. I am incredibly picky and went to almost every diamond store in town. I want to learn everything I could about the diamonds and even get to the point where I could feel fairly comfortable evaluating a diamonds clarity and color without needing the jeweler to tell me. I noticed very quickly that diamonds don’t all sparkle the same. I told Kevin that I want the most sparkly diamond I can get. He had three diamonds shipped in for me and they were amazingly sparkly. It is all about the cut, which Kevin told me about and I knew based on lots of online research. He let me look at them in every kind of light possible and I was so pleased compared to other stores I had visited. He wasn’t trying to hide them under special lights, these diamonds truly were sparkly. I am very thorough and Kevin was always so helpful. I made at least 10 trips to Kassabs and every time Kevin, the stores manager, would stop what he was doing and help me out. He was never in a hurry and always very patient. He gave me a lot of great advice. The next major decision was what setting to get. My fiancée and I fell in love with a beautiful setting that in Portland is only sold at Kassabs. They have such a great selection of settings. It was a tension setting that needed to be sized perfectly because it can’t be resized. I had Kevin size her finger twice and he was able to get a perfect size. We had her finger sized at two other places and both were off by .25 -.5 sizes. Kevin also was able to talk with the designer and get them to adjust the ring size to fit the large diamond and my fiancées small finger size. Kevin is very skilled at his job. My fiancée loves her ring. She gets complements daily by complete strangers that tell her she has the most beautiful, sparkly ring they have ever seen. I couldn’t be happier with the ring and with the whole purchasing process at Kassabs. I give Kevin my highest recommendation for anyone who is looking for a ring. He will exceed your expectations much like he exceeded mine.Thanks,
By: Kyle Thames
FeaturedPhillip, Sheryl and I visited the Lake Oswego location and met Phillip that counseled us on the re-designing of our wedding ring. The results were extraordinary!! Dan, your jeweler in Portland and Phillip created a perfect ring and my wife and I are true fans of Kassab Jewelers. The professonalism, care, delivery of ring, quality of workmanship and price were all represented with the best of understanding and delivery. Thank you and very best wishes.
By: Robert Lauron
At: Lake Oswego