We recommend that you bring in your jewelry at least every six (6) months (if not more frequently) for inspection, the security of the stones and overall wear/condition of the piece.
We offer complimentary cleaning, polishing, and inspection at our three locations (Washington Square, Downtown Portland, and Downtown Lake Oswego) for your fine jewelry purchased from Kassab Jewelers; we also tighten any loose stones and make minor adjustments at no charge to you. We do reserve the right to send pieces back to their respective designers at our discretion.
Some repair and sizing work may be required to be completed by the respective designer to keep their warranty intact; if we deem your piece in need of repair by the designer directly, all shipping charges will be covered for a period of one year after the date of purchase.
Jewelry that cannot be mended or repaired to like-new condition, including non-precious metals and materials such as carbon fiber and tungsten, are not eligible for warranty coverage.
Any unauthorized work such as maintenance, repairs, cleanings or modifications completed on your Kassab Jewelers purchased Jewelry by anyone other than Kassab Jewelers or our licensed designers will void the Kassab Jewelers warranty. Designer jewelry warranties are also subject to termination following unauthorized work.